Это больше к системам непрерывного действия, как-то ..., т.е. сервис является внешней услугой, которую используют постоянно. К самолету это специально приспосабливать надо (с допущениями и оговорками), поскольку эксплуатант сам порождает service используя ВС, а внешние услуги ему нужны не постоянно, а в некий нужный момент, т.е. в целом система циклического действия с переменными циклами
Хех... Не согласен. Аффтары утверждают следующее:
___________________________________________________________________
The CMMI-SVC model has been developed to be compatible with this broad definition. CMMI-SVC goals and practices are therefore potentially relevant to any organization concerned with the delivery of services, including enterprises in sectors such as defense, information technology (IT), health care, finance, and transportation. Early users of CMMI-SVC during its development and piloting report delivering services as varied as training, logistics, maintenance, refugee services, lawn care, book shelving, research, consulting, auditing, independent verification and validation, human resources, financial management, health care, and IT services.
__________________________________________________________________
Ну и вот еще об за непосредственных разработчиков:
__________________________________________________________________
The Version 1.2 CMMI-SVC Model Team collected input from reviewers and users to create CMMI-SVC, Version 1.2.
• Drew Allison, Systems and Software Consortium
• Rhonda Brown, Software Engineering Institute
• Brandon Buteau, Northrop Grumman
• Eileen Clark, SRA International, Inc.; Tidewaters Consulting, LLC
• Eileen Forrester, Software Engineering Institute
• Craig Hollenbach, Northrop Grumman
• Mike Konrad, Software Engineering Institute
• Frank Niessink, DNV
• M. Lynn Penn, Lockheed Martin
• Roy Porter, Northrop Grumman
• Rich Raphael, MITRE Corporation
• Pamela Schoppert, SAIC
• Sandy Shrum, Software Engineering Institute
• Jerry Simpson, SAIC
• Jeff Zeidler, Boeing
______________________________________________________________
А это - те, кто направлял дейтельность разработчиков:
______________________________________________________________
The CMMI Steering Group has guided and approved the plans of the version 1.2 CMMI Product Team, provided consultation on significant CMMI project issues, ensured involvement from a variety of interested communities, and approved the final release of the model:
• Kristen Baldwin, OUSD (AT&L) SSE/SSA
• Clyde Chittister, Software Engineering Institute
• Jim Gill, Boeing Integrated Defense Systems
• John Kelly, NASA HQ
• Kathy Lundeen, Defense Contract Management Agency
• Larry McCarthy, Motorola, Inc.
• Mike Nicol, U.S. Air Force ASC/EN
• Lawrence Osiecki, U.S. Army
• Bill Peterson, Software Engineering Institute
• Bob Rassa, Raytheon Space & Airborne Systems
• Kevin Stamey, AFMC/EN
• Joan Weszka, Lockheed Martin
• Hal Wilson, Northrop Grumman
• Brenda Zettervall, U.S. Navy, ASN/RDA CHENG
____________________________________________________________
Приспосабливать к самолету конечно нада, как и к любым другим областям. На то она и базовая модель, шоп ее можно было адаптировать. А насчет непрерывности действия - не согласен. Из того же источника:
____________________________________________________________
Service delivery is accomplished through the operation of the service system in response to service requests, which are communications from customers or end users that identify a need to deliver an agreed service. These requests are made within the context of an accepted service agreement.
There are two types of service requests:
• Those that are specified on a continuous or scheduled basis as determined by service agreements
• Those that are identified over time by customers or end users as their needs develop on an ad-hoc basis
Examples of ad-hoc requests include the following:
• Requesting a custom-made query on a database as part of a systems management service
• Calling for a package pick up as part of a package delivery service
• Identifying a broken component of a maintained system as part of a maintenance service
• Requesting a health check as part of a health program
Whatever the nature of a specific service request, it should be recorded, tracked, and resolved through some type of request management system. This approach helps to ensure that all service requests are fulfilled to meet service agreements. The response to service requests also encompasses performing any needed low-level planning as a detailed extension of broader project planning activities.
___________________________________________________________________
Ну и вот еще пара цитат из области понятий и определений, чтоб уже расставить все точки над Ё (оттуда же):
___________________________________________________________________
service system
An integrated and interdependent combination of component resources that satisfies service requirements. (See also “service system component” and “service requirements.”)
A service system encompasses everything required for service delivery, including work products, processes, facilities, tools, consumables, and human resources.
Note that a service system includes the people necessary to perform the service system’s processes. In contexts where end users must perform some processes for service delivery to be accomplished, those end users are also part of the service system (at least for the duration of those interactions).
A complex service system may be divisible into multiple distinct delivery and support systems or subsystems. While these divisions and distinctions may be significant to the service provider organization, they may not be as meaningful to other stakeholders.
service system component
A resource required for a service system to successfully deliver services.
Some components may remain owned by a customer, end user, or third party before service delivery begins and after service delivery ends. (See also “customer” and “end user.”)
Some components may be transient resources that are part of the service system for a limited time (e.g., items that are under repair in a maintenance shop).
Components may include processes and people.
The word “component” may be used in place of “service system component” for brevity when the context makes this meaning clear.
The word “infrastructure” may be used to refer collectively to service system components that are tangible and essentially permanent. Depending on the context and type of service, infrastructure may include human resources.
service system consumable
A service system component that ceases to be available or becomes permanently changed by its use during the delivery of a service.
Fuel, office supplies, and disposable containers are examples of commonly used consumables. Particular types of services may have their own specialized consumables (e.g., a health care service may require medications or blood supplies).
People are not consumables, but their labor time is a consumable.